Frequently Asked Questions –
Where are Grandma’s Cheesecake Sandwiches made?
Whitestone, New York
Are there any Grandma’s Cheesecake Sandwiches retail stores?
Yes, our first retail store is located at 12-40 Clintonville Street, Unit A/B, 1st Fl. Whitestone, New York 11357 ~ 917-596-9270.
Why do my cheesecake sandwiches look different in size?
Each of Grandma’s Cheesecake Sandwiches are individually handcrafted, so no two are alike. The chocolates, fruits, flavors, candies, cookies, and purees that are added to the Cheesecake Sandwiches sometimes make them heavier, giving them a smaller appearance, but we do weigh them for a 4 oz. consistency, which lucky for you are sometimes over 4 oz.
How do I eat one of Grandma's Cheesecake Sandwiches?
Grandma's Cheesecake Sandwiches are fully baked, and stored in the freezer for longevity. Some people prefer to eat them frozen because it's like cheesecake ice cream, while others like them thawed either at refrigerator or room temperature. Once you decide, simply pop it from its wrapping and take a bite. It's a sandwich, so no need for plates, and cutlery.
Can I modify or cancel my order?
All orders are final, so please be sure to check your order before submitting it at checkout.
What happens if I place an order and my flavor is sold out?
Grandma’s Cheesecake Sandwiches are freshly baked, and due to their delicious taste may be sold out periodically. If that occurs, send us an email and we will update you on availability, so you will receive your favorite flavors.
Is there a processing time after I place my order?
Yes. Because Grandma’s Cheesecake Sandwiches are freshly baked we sometimes need 24-48 hours to process your order. Our Cheesecake Sandwiches unlike regular cake need to set overnight before they can be removed from their individual baking pans.
Why do you only ship Monday, Tuesday and Wednesdays?
Due to the perishable nature of our product, and the delays that sometimes occur with both air and ground delivery, we thought best to ship early in the week to prevent any weekend holdup that could create a spoilage situation, and ruin your experience.
What is the best way to store Grandma's Cheesecake Sandwiches after they arrive?
For best results keep frozen until use. Freeze up to 1 year. Thaw times may vary by room temperature and outside climate. If refrigerating, enjoy within 7-10 days.
Where can I buy the Single Pack?
Currently, our Single Packs are available at our retail store, online, and the freezer section of select gourmet shops and supermarkets. Although, we do plan on expanding into new territories as we grow. Check our Where to Buy page for updates.
Do I need to be home to accept my delivery?
Yes. Grandma’s Cheesecake Sandwiches are shipped frozen in overnight packaging with dry ice, and may spoil if someone is not available to place it directly into the freezer or refrigerator upon delivery. Please make arrangements to be home or have a neighbor take it in for you. We do not guarantee product beyond shipping time if left outside.
What states does Grandma’s Cheesecake Sandwiches deliver to?
Grandma’s Cheesecake Sandwiches are currently available in 20 states on the East Coast via Fed Ex 1-2 Day Ground Shipping. We will open the other states back up once we can secure more favorable rates for overnight shipping. Please call the store directly at 917-596-9270 to inquire about Fed Ex Air rates.
Do you deliver locally?
Yes, we have free delivery within 2.5 miles of our store, and $ 9.95 for deliveries 2.5 - 5 miles of our store with a $ 20.00 minimum order. Call 917-596-9270 for deliveries Tuesday - Saturday between 4:00 PM - 7:45 PM.
When will Grandma’s Cheesecake Sandwiches be available outside the United States?
Detainment periods during custom checks prevent Grandma's Cheesecake Sandwiches from being shipped outside the United States given their perishable nature.
Can Grandma’s Cheesecake Sandwiches cater my event?
Yes. Send us an email or call 917-596-9270 with your party details.
Are Grandma’s Cheesecake Sandwiches sugar-free?
No, but we now offer a sugar-free cheesecake sandwich in two flavors; plain and tiramisu.
Are Grandma's Cheesecake Sandwiches gluten-free?
No, but you can special order some without the cookies.
Do you make any other flavors besides, Plain, Chocolate Chip and Milk Chocolate?
Yes, we currently make 20+ flavors.
How many servings come in one of Grandma’s Cheesecake Sandwiches?
Do Grandma’s Cheesecake Sandwiches contain nuts?
Do Grandma's Cheesecake Sandwiches contain allergens?
Yes, eggs, milk, and wheat.
Is there nutrition information for Grandma’s Cheesecake Sandwiches?
Yes. Check out our Nutrition page.
How do you make Grandma’s Cheesecake Sandwiches?
Sorry, that’s our company secret, trademarked and proprietary information.
Does Grandma’s Cheesecake Sandwiches make full-size cheesecakes?
No, but we do all kinds of pre-ordered specialty cakes, and sell an array of other baked NUT FREE cakes, cookies, cake pops, and more out of our retail shop in Whitestone.
Can I send Grandma’s Cheesecake Sandwiches to someone as a gift?
Yes, just fill out the ship-to address for the lucky recipient, and let them know a perishable shipment is on the way.
Does Grandma's Cheesecake Sandwiches sell gift cards?
Yes, in our retail shop in Whitestone or electronically on our Shop Page.